Privacy Policy - Dudh Amrit

Dudh Amrit (“we”, “our”, “us”) operates the Dudh Amrit mobile application and website (collectively referred to as the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information to provide and improve our services:

• Full name
• Mobile number
• Email address (if provided)
• Delivery address (city-level or precise as required)
• Account credentials
• Order, subscription, and delivery details

1.2 Payment Information

1.3 Usage & Technical Data

We may automatically collect data to optimize your experience, including:

• Device information and IP address
• App usage data and log files
• Analytics data via Firebase Analytics

2. How We Use Your Information

Collected information is utilized for the following purposes:

• To create and manage user accounts
• To process orders and manage active subscriptions
• To coordinate and manage timely deliveries
• To send service-related notifications (order updates, reminders)
• To improve app and website performance and user experience
• To comply with legal obligations and prevent fraud or misuse

3. Notifications & Communication

By using our Service, you agree to receive communications from us, which may include:

• Push notifications via Firebase
• SMS or WhatsApp messages
• Transactional alerts and service updates

4. Data Sharing & Disclosure

We do NOT sell your personal data. Your information is shared only under the following circumstances:

• Service Providers: With delivery partners for order fulfillment and payment providers for processing transactions.
• Backend Operations: With Firebase and Google services for app functionality.
• Legal Requirements: With government authorities if legally required to do so.

5. Data Security

We use industry-standard administrative and technical measures to protect your data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. User Rights

You have the right to access, update, or correct your personal information. You may also request account deletion, subject to specific legal, accounting, or dispute resolution requirements where data retention is mandatory.

7. Children’s Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We encourage users to review this page periodically. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.